Help

Help and Customer Care

Processing Your Order

We will process your order as quickly as possible. We will email/call you to confirm availability of all items ordered and the shipping charges if requested by you.

North Stream is pleased to offer our customers SSL (Secure Socket Layer) technology when placing orders online. SSL is used to encrypt your information prior to being sent from your computer. By utilizing SSL your information will be encrypted to prevent unauthorized access.

Item Availability & Backorders

Any items not in stock can be placed on backorder/special order and will be shipped to as soon as they arrive.

Your credit card be charged for the backordered products when they are ready to be shipped.

Changing and Cancelling Your Order

If you would like to cancel a back order or special order please contact us

Refunds and Exchanges

We are happy to make exchanges and refunds provided that the equipment has not been used or damaged. Please return your merchandise in its original condition, with a copy of the sales invoice, within 10 (+ applicable shipping times) days for a full refund, exchange or credit.

Please mail the item back to us by regular Mail with tracking option. Please call before for an authorization. Return shipping charges are the responsibility of the customer. Sorry, we cannot accept “freight collect” returns. Shipping charges are not refundable. We require a note with your name, telephone number and a brief explanation for our records, as well as a sales invoice or copy of your invoice.

The following items cannot be accepted for exchange or refund, due to copyright and/or safety reasons:

Personalized or custom ordered items

Books and videos

Supplements and oral remedies

Computer software only as an exchange for the same item if the item proves defective

Problems using our website?

Email us at nsfts@nb.aibn.com

Need more information about our products or their availability?

Email us at nsfts@nb.aibn.com or call Toll Free: 866.459.8507 | Tel: 506.459.8507 | Fax: 506.451.8288

Question about your order status?

Email us at nsfts@nb.aibn.com or call Toll Free: 866.459.8507 | Tel: 506.459.8507 | Fax: 506.451.8288